Home >Terms and conditions

This could not be easier. Just browse through the online store and click on an item you would like to buy. This is then placed into the shopping cart. When you are finished go to the shopping cart and check out.

 

All of our products and offers are subject to availabilty.

 

The use of online order discount is subject to our terms & conditions. All offers, unless stated, are valid for limited periods only, and do not coincide with any other promotions. We reserve the right to deny or cancel promotion and discounts at any time.

 

We accept credit card payment. This includes Visa and Mastercard. All credit card numbers are encrypted in the software when an order is placed.

 

If you would prefer to speak to someone for advise on ordering please contact the help line number 01332 272 451.

 

If you are unsure with any of the products and would like to know more information like sizing, please feel free to email your thoughts or contact us on 01332 272 451.

 

If you have any comments on how we can improve our website for your benefit please email: enquiries@jonathoncharles.co.uk

 

 

All orders are shipped by an appropriate trackable service.

 

The parcels that are sent out by UK Mail will require a signature on delivery.

 

On orders that are placed outside of England, Wales and the Lowlands of Scotland please select overseas as there maybe an additional postal charge. Within England, Wales and Lowlands of Scotland there is no charge. (only on Orders of £75 and greater).

 

There will be a £4.99 charge on orders less than £75.00

 

Please note. If a refund brings the total order below £75.00, a charge for postage will be deducted.

 

An alternative delivery address can be arranged at time of ordering but must have correct billing address details.

 

If next day delivery is required for mainland England, Wales and Lowlands of Scotland this can be arranged before 11am but you need to get in touch with our helpline (01332 205 007) before placing an order. This is to make sure that the items you require are in stock and can be delivered on time

 

Prices for next day delivery are listed below:-

 

Monday - Friday extra £10 (non-refundable)
Saturday service £25 (non-refundable)

If you require overseas delivery, please select overseas in checkout and someone from Jonathon Charles will be in touch.

    • Back Orders
      • Wait for the item to return into stock and then pay
      • Choose an alternative item or
      • Cancel the item from the order

If an item that you have requested is not in stock Jonathon Charles will do our best to acquire the item. The customer will always be contacted first, with an option to:

If for any reason a customer is not satisfied with the product, jonathoncharles.co.uk offers a 14 day refund or exchange policy or a full no questions asked refund, providing the item is still in its original packaging unused.

 

If you are returning an item please send to the following PO Box Address with proof of purchase. A new garment will then be dispatched.

 

Postal Address: Jonathon Charles Menswear   Unit 6c   Sinfin Central Business Park  Sinfin Lane  Derby  DE24 9GL

 

Always obtain a receipt as proof of posting and that the parcel is adequately insured.

 

Your statutory rights are unaffected.

 

Please note If a refund brings the total order below £75.00, a charge for postage will be deducted.

Please note that for hygienic reasons underwear and socks can not be returned.

 

Goods can be exchanged in store with proof of purchase under the same terms and conditions of sale BUT not REFUNDED.

 

If there is a difference in price between the returned goods and the exchanged item then a credit note will be issued. Credit notes can only be used in store and last 12 months.

If you require a refund you must return to the above address.

VAT is included at current rates. There are no hidden charges.

Security is a main part of any online store and we at Jonathon Charles are no different.

It is very important to us to know that our customers can use our online store in a protected environment.

 

Our payment processor is ‘SagePay’ (Formerly known as Protx) who are highly respected within e-commerce.

All payment transactions are secured between this website and our payment processor, by means of industry standard encryption.

See our help page for further details on payments.

Jonathon Charles does not disclose our customer's buying information to third parties. Cookies are used to monitor shoppers while buying online and for delivery addresses. The information such as, delivery address is then recorded and stored for the customer's convenience for future purchases.

If you wish for your account details to be removed, please click here.

All the photography on this website is owned by Jonathon Charles (Big and Tall Menswear).

Unauthorised use beit personal or commercial is PROHIBITED.

If an article is returned for any reason a refund will be given providing the article is in the same condition that it is sent out in and within the 14 days. Always obtain a receipt as proof of posting and that the parcel is adequately insured.